AHA Webinar

Comply With The Language Services Federal Mandate and
Improve Quality of Care and Patient Flow

With over 1,000 registrations, the August 13 webinar clearly addressed a need for information about language assistance. The recording of the Webinar and the presentation are now available. In addition we have published a webinar Q&A document, the registration survey results and a discussion forum.

Webinar Recording and Presentation

This webinar features The Children’s Hospital, Denver Colorado, presenting strategies they are currently researching for impact across their entire health network including effects on patient satisfaction and effectiveness of communication and through-put (particularly in the Emergency Department setting). You will also learn the risks incurred when interpreters are not used, how to overcome physician resistance to interpreters and the differences in providing in-person interpreters, telephonic interpreters and bilingual staff.

Speakers:

Kathleen Reeves, MS, LPC, Director of Family Services, The Children’s Hospital, Denver Colorado
Lou Hampers, MD, MBA, Medical Director of the Emergency Department, The Children’s Hospital, Denver Colorado, and Associate Professor of Pediatrics at the University of Colorado
Johnathan Levy, Commissioner of the Certification Commission for Healthcare Interpreters and Lead Curriculum Specialist, CyraCom

Webinar Q&A

In the registration and during the webinar many questions went unanswered. In an informative and extensive document many of these questions have been addressed.

Registration Survey Results

Gain insight into how the over 1,000 webinar registrants provide language services at their own facilities and an analysis of the obstacles they encounter.

Discussion Forum

During the Webinar there was a lively discussion about different topics related to providing language assistance. With a new forum, we encourage the continuation of these discussions.

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