Compliance Expertise

For healthcare organizations, its not just about providing language assistance; they must also be able to demonstrate compliance with federal law, state mandates and accreditation standards.

When you choose CyraCom to be part of risk management strategy, you facilitate more than effective LEP patient - provider communication within your organization. Our compliance expertise derives from a legacy of more than a decade of providing language services to meet the needs of our healthcare clients.

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Strengthen your language assistance program

• A dedicated account representative works with you to assist in the development and reinforcement of an effective Language Access Program (LAP)
• Support materials help staff identify patients' language needs, access the services, and communicate language service availability to patients in their preferred language.

Ongoing needs assessment

• Best practices and LAP policy review
• Identify strengths and offer recommendations in areas requiring improvement

Continuing education

• Extensive local and regional CyraCom support teams
• On-site in-servicing for staff on how to utilize over-the-phone interpretation services and work effectively with an interpreter
• Reinforcement of LAP

Online reporting

• ClearLook™, a secure database, collects every interpretation session to provide real-time, on-line reports
• Facilitates monitoring and management of language service utilization
• Evidence of all language encounters with patients
• Documentation of compliance as mandated by Office for Civil Rights, Title VI, and Joint Commission

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