Along with providing language assistance, healthcare organizations must also demonstrate compliance with federal law, state mandates and accreditation standards.
When you choose CyraCom to be part of your risk management strategy, you facilitate
more than effective Limited English Proficient (LEP) patient-provider communication within your organization.
Our compliance expertise derives from years of experience providing
language services to meet the needs of our healthcare clients.
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Strengthen your Language Assistance Program
- Work with a dedicated account manager to develop and reinforce an effective Language
Assistance Program (LAP)
- Gain access to support materials that help staff identify patients' language needs,
access language services, and communicate language service availability to patients
in their preferred language
Ongoing Needs Assessment
- Review best practices and LAPs
- Identify strengths and provide recommendations in areas requiring improvement
Continuing Education
- Extensive local and regional support teams
- On-site training for staff on utilizing Over-the-Phone Interpretation (OPI) services and
working effectively with an interpreter
- Reinforcement of LAP for your staff
Real-time Reporting with Online Account Management
Our online reporting securely collects total usage of every interpretation session to provide real-time reports. Benefits include:
- Facilitates monitoring and management of language service utilization
- Provides evidence of all language encounters with patients
- Creates documentation of compliance as mandated by the Office for Civil Rights, Title
VI, and The Joint Commission
Users can view reports through traditional reporting or our Microsoft Silverlight-powered interactive reporting tool, which enables users to analyze dynamic, colored graphs which feature information on call times, call duration, languages, location, custom information, and more with a click of a mouse.
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