Getting Started
This guide is an overview of CyraCom’s products and language services and how to
access our Over-the-Phone Interpretation (OPI) service.
What services does CyraCom provide?
CyraCom provides healthcare focused language services solutions including Over-the-Phone
Interpretation (OPI), Translation
and Localization and Assessment and Training.
Why provide language services?
CyraCom’s language services facilitate immediate Limited English Proficient (LEP)
patient-provider communication. This contributes to better health outcomes, improved
patient satisfaction levels, and delivery of consistent quality of care for all
patients regardless of what language they speak. CyraCom services also help demonstrate
compliance with federal and state regulations including Title VI, OMH CLAS standards,
HIPAA and Joint Commission.
What is Over-the-Phone Interpretation (OPI)?
OPI is the oral communication of a message from one language into another via a
telephone. CyraCom’s user-friendly OPI service enables healthcare providers to communicate
with LEP patients in any language 24 hours a day, every day. Interpretations are
provided by medical interpreters with advanced, healthcare-focused training stressing
complete and accurate interpretation and confidentiality.
How do I identify my patient’s language?
If you are unable to identify the patient's language, utilize the CyraCom Language
Identification Chart. Simply show them the chart and have them point to their preferred
language. You may also call CyraCom's Client Services department at 800 481-3289
if you require further assistance.
How do I connect to a medical interpreter?
Dial CyraCom’s toll-free access number 800 481-3293. You will be prompted to enter
your account information and to request a language. If you are using a ClearLink®
dual handset phone, follow the access instructions on the phone. The account information
and PIN are preprogrammed for one-touch access.
How do I add an Additional Person to the interpretation session?
When connecting to an interpreter, you will be prompted to select whether you would
like to add an additional person, such as a family member, to the interpretation
session. When you select this option you will be prompted to enter the additional
person’s phone number. You can also press *8 at anytime during your interpretation
session or ask the interpreter to add the additional person for you.
What access methods can I use to connect to a medical interpreter?
Service is available anywhere there is a telephone connection. Dial 800 481-3293
and follow the prompts. You will be asked to provide an account number and a PIN.
View all access methods
How can I work effectively with a medical interpreter?
- Allow the interpreter to greet you and provide an interpreter ID number.
- Write the interpreter ID number in the patient’s file or progress notes.
- Give the interpreter a brief explanation of the call.
- Allow the interpreter to introduce him/her self to the patient.
- Speak directly to your patient and make eye contact.
- Speak in the first person.
- Use short but complete phrases.
- Avoid slang, jargon or metaphors.
- Allow the interpreter to clarify linguistic or cultural issues.
- Remember that everything is repeated and kept confidential.
What Support Materials are available to help me utilize the OPI service?
CyraCom’s support materials help staff identify LEP patient language needs, access
the interpretation service and communicate language services availability. To request
any of these materials, please call Client Services at 800-481-3289 or email support@cyracom.com
View all support materials
How can I request additional support?
Call 800-481-3289 day or night for a Client Services representative who can help
you:
- Identify a patient's language
- Connect you to an interpreter
- Reprogram your ClearLink® phone
- Order additional ClearLink®phones
- Order additional support materials
- Use ClearLook™ online account management tool
- Resolve service concerns
-
Answer questions about our services
Email us at support@cyracom.com.
|