CyraCom is the first Over-the-Phone Interpretation (OPI) service provider in the
U.S. to achieve ISO 9001:2008 certification.
What is ISO?
The International Organization for Standardization, ISO, is a network of the national
standards institutes in 163 countries that develops and publishes international
standards. ISO 9001:2008 standard specifies requirements for organizational quality
management systems. Recipient organizations must demonstrate the ability to consistently
provide products and services that aim at enhancing customer satisfaction and meet
applicable regulatory requirements
What Does it Mean to be Certified?
Certification means that an independent, external body has audited an organization’s
management system and verified that it conforms to the requirements identified in
the specific ISO standard.
Why Did CyraCom Pursue ISO Certification?
ISO 9001 helps organizations implement and maintain quality. ISO 9001:2008 certification
ensures that certain procedures have been implemented into CyraCom’s daily operations.
By becoming certified in the ISO 9001:2008 standard, we demonstrate the seriousness
of our efforts to provide excellent service. Maintaining the certification exhibits
our dedication to quality.
How Does Certification Affect Daily Operations?
Our daily operations are built upon a system of processes and procedures that meet
the ISO Standard. Certification verifies that CyraCom employees understand and follow
the ISO 9001:2008 standard. Documents, procedures and processes utilized by CyraCom
employees meet ISO standards, which are recognized as the best way to achieve repeatable
quality.