Inbound Calling Webinar

Addressing the needs of a diverse patient community:
Improving service, satisfaction and financial results

Providing language services to Limited English Proficient (LEP) patients is often seen as a necessity to fulfill the federal mandate requirements. However, embracing the needs of a community that is becoming more diverse can improve service, satisfaction and financial results.

In this webinar, market research data is presented which demonstrates the opportunities that arise out of addressing the needs of a diverse patient community. In addition, University of Virginia Medical Center (UVA) will show how their hospital overcame a problem of LEP persons over-utilizing the Emergency Department by extending language services outside of their hospital through CyraCom's Inbound Calling solution.

Speakers

Yolanda Robles
CEO of CulturaLink

CulturaLink provides health care institutions with products and services to enhance both their care and share of today's increasingly diverse and desirable patient populations. Read more

Sally LeBeau
Medical Center Manager,
Patient and Guest Services
University of Virginia Medical Center (UVA)

Chris Liebner
CyraCom

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