Over-the-Phone Interpretation

Over-the-Phone Interpretation

We provide on-demand, over-the-phone interpretation services to help
healthcare providers communicate with their patients in any language.

Demo

Specially-trained medical interpreters

Interpreters with advanced healthcare-focused training that emphasizes the critical nature of complete and accurate interpretation, as well as confidentiality, are at your service. This makes a vital difference in the quality of service we provide.

Quick and easy access

  • Medical interpreters for any language, 24/7
  • We connect to an interpreter in 15 seconds or less
  • Short interpretation encounters improve efficiency and productivity

Any Phone Access

  • Service is available wherever there is a telephone connection
  • ClearLink®, CyraCom's patented dual-handset telephones, enable natural and continuous face-to-face communication
  • ClearLink® Cordless is designed for environments where mobility and hands-free communication are critical to the patient care process

Custom calling features

Outbound calling to LEP patients, inbound calling from LEP callers with an interpreter already on the line and multiple participant conferencing features are available features.

Comprehensive service and support

Integrated technology

  • Award winning application of state of the art technology in a highly robust, scalable interpreter network.
  • Systems redundancy and disaster recovery for uninterrupted interpreter access 24/7, 365.

Online reporting

ClearLook™, a secure database, provides real-time, on-line reports to facilitate monitoring and management of language service utilization.

Support materials

CyraCom provides clients with the following support materials to help staff identify patient language needs, access CyraCom over-the-phone interpretation services and communicate the language services availability to patients in their preferred language.