Specially-trained Medical Interpreters

CyraCom’s interpreters are at your service. Each interpreter receives advanced healthcare-focused training that emphasizes the critical nature of accurate and confidential interpretation. This makes a vital difference in our quality of service.

Quick and Easy Access

  • Medical interpreters available in over 170 languages, 24/7
  • Connect to an interpreter in 15 seconds or less, on average
  • Efficient interpretation encounters improve efficiency and productivity

Access Methods

  • Service available wherever there is a telephone connection
  • ClearLink, our patented dual-handset telephone, enables natural and continuous face-to-face communication
  • ClearLink Cordless is designed for environments where mobility and hands-free communication are critical to the patient care process

Custom Calling Features

Outbound calling to Limited English Proficient (LEP) patients, inbound calling from LEP callers with an interpreter already on the line, and multiple participant conferencing features are available.

Comprehensive Service and Support

Integrated Technology and Infrastructure

  • Award winning application of state-of-the-art technology in a highly robust, scalable interpreter network
  • Systems redundancy and disaster recovery for uninterrupted interpreter access 24/7, 365
  • U.S-based contact centers for increased efficiency, confidentiality and quality

Online, Real-time Reporting

Our Online Account Management portal provides secure, real-time reports to facilitate the monitoring and management of language service utilization.

Support Materials

We provide clients with support materials to help staff identify patient language needs, access Over-the-Phone Interpretation (OPI) services, and communicate the language services available to patients in their preferred language.