Consultative Approach
CyraCom understands that meeting the needs of your Limited English Proficient (LEP)
patients is a challenge. Providing quality language services while containing costs
often requires multiple services, such as Over-the-Phone Interpretation (OPI) and
On-Site Interpretation. Our consultative approach helps you efficiently plan and
budget for On-Site Interpretation. Our staff works with your facility to analyze
and determine language needs, appointment type, and frequency of use. Once your
specific On-Site needs are identified, we partner with you to create a solution
that meets your needs.
Our On-Site Benefits
Our Interpretation and Translation solutions are exclusively endorsed by the American
Hospital Association. Our On-Site Interpretation service offers the following benefits:
- Qualified medical interpreters available on demand or by scheduled visits
- One number to easily schedule or request an on-site interpreter, 24/7
- Centralized scheduling, dispatching and tracking for all interpretation needs done
through CyraCom
- Contractually guaranteed Service Levels
- Standardized reporting and billing
Qualified Medical Interpreters
Our on-site interpreters are held to the highest standards, making sure we provide
you with the best possible service. This includes the following:
- Utilizing the most proficient, trained, and/or experienced interpreters
- Requiring nationally recognized certification or rigorous CyraCom evaluation
- Training on confidentiality requirements, including HIPAA compliance
- Staying informed about new and important industry information
On-Site Interpretation: Why Face-to-Face
We assist you in providing the best possible care to your LEP patients. In addition
to OPI, On-Site Interpreters are an additional choice for particular situations
with demanding communication needs, including:
- Delivering emotional or sensitive information to patients
- Managing communication with mentally incapacitated or hostile patients
- Interpreting during medical procedures with conscious sedation
CyraCom’s Healthcare Focus
Our focus on healthcare is an important reason why CyraCom’s Interpretation and
Translation solutions are exclusively endorsed by the American Hospital Association:
- We have over 1,500 current healthcare clients
- We are part of the Certification Commission for Healthcare Interpreters (CCHI)
- We are ISO 9001:2008 certified