What is the cost for Video Remote Interpretation (VRI)?
VRI through CyraCom is a pay-per-minute service; when the service connects to an
interpreter on screen, the billing starts. You are not charged for any wait times
and there are no minimum usage fees.
How do I connect to an interpreter?
Connection takes place through the Internet, so your network can connect with the
right equipment. A desktop or laptop computer with Polycom software, high speed
Internet access, and a web camera of reasonable quality will enable you to connect
to CyraCom ASL interpreters over video. We also offer an array of Polycom equipment,
which your medical center or department can purchase or lease.
Why should I purchase or lease equipment for this service?
We do not recommend one solution in particular for VRI. Existing computers can be
suitable for this service. Clients sometimes choose to purchase equipment for a
few reasons. First, no existing computer terminal will be occupied during interpretation
sessions. Second, purchased or leased equipment is mobile and designed specifically
to handle all aspects of VRI in a medical environment. Clients may also see a return
on their investment in equipment through cost savings by not paying for interpreter
minimum hours or travel time. Additionally, there are potential improvements to
patient flow and Average Length of Stay (ALS) that a dedicated machine can provide.
How can VRI increase patient flow or decrease Average Length of Stay (ALS)?
When Limited English Proficient (LEP) or Deaf and Hard of Hearing patients wait
less, they can be treated faster. This can play an important role in emergency situations
or extended hospital visits. Any hours waiting for an interpreter are more hours
waiting, in a bed or otherwise. This may have ripple effects on other patients and
their wait times as well.
Is VRI supposed to replace all live interpreters?
Not necessarily. Barring any emergencies that would dictate otherwise, it is recommended
that the LEP or Deaf patient choose what form of reasonable accommodation is provided.
Some patients will prefer a live interpreter because of the physical presence provided.
Conversely, some enjoy VRI because the lack of waiting is equivalent to any other
patient's experience. For more on this subject as it relates to the Deaf and Hard
of Hearing, see our Deaf Community Page.
How long does it take to connect to an interpreter through VRI?
Less than fifteen minutes. Often, connect times are considerably less than fifteen
minutes and sometimes instant. Time of day can affect connect time; daytime hours will
usually have faster connect times than evening or night times.
Where is VRI best utilized?
VRI has uses in any medical facility that serves LEP or Deaf and Hard of Hearing
patients. Emergency Departments favor video interpreting over on-site interpretering
due to the urgent and unscheduled nature of visits.