CyraCom Application for
iOS and Android Devices

Mobile application specifically for healthcare
setting offers ease of use and mobility.

Phone Interpretation

CyraCom’s Mobile Application (app) was developed specifically for Android, iPhone, iPod, or iPad users in a medical setting, offering clients an efficient method to initiate Over-the-Phone Interpretation (OPI) calls in over 170 languages.

Mobile technology in healthcare is becoming more prevalent for communication, including in interactions with Limited English Proficient patients. CyraCom’s mobile app allows healthcare providers to connect to an interpreter with a mobile device, saving time in patient interactions.

How To

  • Download and Sign into the CyraCom Application
    1. Search for “CyraCom” in the App Store on your iOS device or the Android Marketplace on your Android device.
    2. Download the app to your iOS or Android device.
    3. Enter your CyraCom online Account Management sign in information. If you do not know the Account Management sign in information, speak with the person in charge of language services for your facility or your CyraCom Account Manager.
    4. After signing in, follow the instructions below to connect to an interpreter. You will be automatically signed in the next time you open the CyraCom application.
  • Get an Interpreter
    1. Select the proper account. An account is selected for you by default, but you may change it if needed.
    2. Enter your PIN
    3. Select a language.
    4. Enter a callback number. You can choose to receive an interpretation call on your mobile device or any other phone.
    5. Fill out any other required call information (These fields are displayed based off the PIN you entered).
    6. Optionally, fill out any of the optional call information.
    7. If all of the information you provided is valid, the Call button will be enabled.
    8. Press the Call button. If you requested a callback on your mobile device, activate your speakerphone once you receive the interpretation call, or utilize the Additional Party feature to conference in another phone.
  • Refresh Account Data – iOS Devices
    1. Open the CyraCom application settings located in the Settings section of your device.
    2. Turn the Refresh Account Data toggle switch to ON.
    3. Re-open the CyraCom application.
    4. Navigate to the Get Interpreter tab.
  • Refresh Account Data – Android Devices
    1. From the Get Interpreter tab, press the menu button on your device.
    2. Select Refresh Account Data
  • Sign in With a Different Account – iOS Devices
    1. Press the Help tap at the bottom.
    2. Press the Sign Out button at the top right.
    3. Follow the Sign In instructions above with the desired Account Number.
  • Sign in With a Different Account – Android Devices
    1. From the Get Interpreter tab, press the menu button on your device.
    2. Select Sign Out.
    3. Follow the Sign In instructions above with the desired Account Number.

Frequently Asked Questions

  1. What if I don’t know my PIN?

    Login to CyraCom Account Management at www.cyracom.com/services with your username and password, then go to PIN Management and locate your department’s PIN.

  2. What is a Callback Number?

    The Callback Number is the phone number that the CyraCom system will dial. The person who answers this call will be connected to an interpreter. Enter your mobile phone number (iPhone, Android) or an alternative number for iPod or iPad

  3. What Calls show up in my “Recently Used” calls and history?

    These lists only show requests from that particular device. If you use another device with the same account login, only requests from that device will be shown.

  4. What is the purpose of adding an Additional Party (phone line)?

    If you are not using a dual-handset phone, you can add another phone to facilitate an interpretation session without the need to pass a receiver back and forth or use speakerphone.

  5. It says my PIN is invalid, however, it shows up in Account Management.

    If you have recently added a PIN in Account Management, you may need to refresh your account data on the device. See the Refresh Account Data section on the How To screen.

  6. Can I request a Callback on a phone number which requires an extension?

    All phone numbers must be 10 digits long.

For additional information, assistance, or for a demonstration, please contact your Account Manager.