CyraCom, LLC announced the launch of its new Account Management portal today, which
features an interactive reporting tool powered by Microsoft® Silverlight.
With a click of a mouse, users can analyze Over-the-Phone Interpretation usage through
dynamic, colored graphs which feature information on call times, call duration,
languages, location, and more. The tool creates a visual canvas for users, representing
language requests for the over 170 languages CyraCom provides. The interactive nature
of the tool allows clients an innovative and new view on how they currently access
language services.
Additional portal features enable users to change calling preferences easily, request
an immediate telephone interpretation session from the Internet, and manage permissions
and service access within their organization.
“Our goal is to leverage new technologies in innovative ways to deliver the highest
level of service to our clients, which is affirmed by our receipt of the Microsoft
Excellence in Innovation award” stated Christopher Patten, Chief Technology Officer.
“Our new Account Management portal is a perfect example of that.”
About CyraCom
CyraCom specializes in language services for healthcare, and holds an exclusive
endorsement from the American Hospital Association (AHA) for its interpretation
and translation solutions. With over 1,500 healthcare clients and a comprehensive
portfolio of language services, CyraCom has the expertise and solutions to meet
all healthcare organizations’ language needs.