Resources

CyraCom brings in industry experts, generates
white papers and provides informative webinars.

Phone Interpretation

With over 1,500 healthcare clients and a comprehensive portfolio of language services, CyraCom is able to provide expertise on all aspects of language services in health care organizations. CyraCom continually provides and updates resources to offer you an up to date view of cultural concerns in the health care industry. External Resources are also recommended to offer a comprehensive view of available information.

RFP Guide

Organizations in the process of sourcing language services should access our RFP Guide for specific questions to ask a language service provider. Read more

Compliance

Webinar Interpreter Training Standards with NCIHC
Survey Joint Commission Language Services Standards Tool
Webinar New Language Services Standards from The Joint Commission
Survey LAP – How implementation and monitoring can reduce rise and
increase compliance
Webinar Comply with the Language services federal mandates and improve quality of care and patient flow
Webinar Language Assistance Plans – Ensuring Legal Compliance and Improved
Quality of Patient Care
Webinar Healthcare Interpreter Certification: Current Requirements and
Future Possibilities
Webinar Language-Based Discrimination in Healthcare: How to Comply with the Legal Requirements

Patient Needs

Survey How U.S. Hospitals Handle Phone Calls from Limited English Proficient (LEP) Patients
Webinar Increasing Efficiency in the Patient Flow Process: An AHA Solutions Webinar
Webinar Using U.S. Census Data to Improve Your Language Access Plan -
A webinar presented by the U.S. Census Bureau and Cyracom
Webinar Language Services and Patient Safety: How to engage Physicians
and Staff - Featuring The Joint Commission and Memorial Health System
Webinar Addressing the Needs of a Diverse Patient Community: Improving service, Satisfaction and Financial Results.

Translation Resources

Whitepaper The Translation Challenge: Tipping the Scale in your Favor
Whitepaper Localizing eLearning Systems

External Resources

Department of Health and Human Service http://www.hhs.gov/
The Office of Minority Health http://minorityhealth.hhs.gov/
American Translators Association http://www.atanet.org/
California Healthcare Interpreting Association http://chiaonline.org/
Center for Research on Ethnicity, Culture, and Health http://www.crech.org
International Medical Interpreters Association http://www.imiaweb.org
National Center for Cultural Competence http://nccc.georgetown.edu/
National Council on Interpreting in Healthcare http://www.ncihc.org
National Health Law Program http://www.healthlaw.org/
The Joint Commission Patient-Centered Communication Standards and Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals: http://www.jointcommission.org/PatientSafety/HLC/HLC_Develop_Culturally_Competent_Pt_Centered_Stds.htm
“Guidance to Federal Financial Assistance Recipients Regarding Title VI Prohibition Against National Origin Discrimination Affecting Limited English Proficient Persons” by The Department of Health and Human Services http://www.dhhs.gov/ocr/civilrights/resources/specialtopics/lep/policyguidancedocument.html
Memorandum by Attorney General, Loretta King, issued with the subject: “Strengthening of Enforcement of Title VI of the Civil Rights Act of 1964” http://www.lep.gov/whats_new/titlevi_enforcement_memo.pdf
DOJ’s Language Assistance Self-Assessment and Planning Tool for Recipients of Federal Financial Assistance http://www.lep.gov/selfassesstool.htm
DHHS provides some guidance about choosing the right modalities in Chapter VI, B “Oral Language Services” http://www.dhhs.gov/ocr/civilrights/resources/specialtopics/lep/policyguidancedocument.html
A review published in Health Services Research in 2007 entitled, “Do Professional Interpreters Improve Clinical Care for Patients with Limited English Proficiency?” http://www.ncbi.nlm.nih.gov/pmc/articles/PMC1955368/
National Association of the Deaf’s Position Paper for Minimum Requirements for VRI Technology and Equipment http://www.nad.org/issues/technology/vri/position-statement-hospitals
National Standards on Culturally and Linguistically Appropriate Care (CLAS) by the Office of Minority Health http://minorityhealth.hhs.gov/templates/browse.aspx?lvl=2&lvlID=15
A tool to examine the relations between Office of Minority Health (CLAS) Standards and Joint Commission Accreditation Standards http://www.urac.org/savedfiles/CLAS_Standards_Crosswalk_V2.pdf
“A Patient-Centered Guide to Implementing Language Access Services in Healthcare Organizations” through the Office of Minority Health http://minorityhealth.hhs.gov/templates/content.aspx?ID=4375