We provide clients with the following support materials to help staff identify
patient language needs, access CyraCom Over-the-Phone Interpretation (OPI) services,
and communicate the language services available to patients in their preferred
language.
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Training Handout
Provides an overview of how to use CyraCom's OPI services. Use the handout in conjunction
with the CyraCom Training Video or during regular in-services to reinforce learning
and to have available for future reference.
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Interpretation Services Notification Poster
Display these 18"x24" posters at all facility entrance points. The poster is translated
into thirty different languages with the phrase "Please notify your caregiver if
you speak [language]. Interpretation services are provided at this facility free
of charge." You may also request to customize the poster with your facility's logo.
Ask your account representative for details.
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Language Identification Chart
This chart lists the most frequently requested languages. Display it at all facility
entrance points where staff first encounter LEP patients. Show the chart to your
patients and have them point to the language they speak.
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Language Identification Card
Provide LEP patients with an ID card during the admitting process. Write their language
on the card in English and instruct the patient to present the card at each subsequent
visit. Stickers indicating a patient's language are provided for placement in the
patient's file and for applying to the patient's bracelet.
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Laminated Instruction Card
Attach to any phone or ClearLink dual handset phones. Provides instructions for
how to access an interpreter, use the additional person anytime option, work effectively
with an interpreter and there is a language identification tool.
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Quick Access Instruction Card
Provides instructions for how to access an interpreter from any phone, use the additional
person anytime option, work effectively with an interpreter and there is a language
identification tool on the reverse side.
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ClearLink Location Sign
Use these signs to build awareness of the interpreter services and indicate where staff can readily find ClearLink phones for quick service access.
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Interpreter Conferencing Instruction Card
Provides instructions for how to access an interpreter when you make outbound or
receive inbound calls from an LEP caller.
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Access Stickers
Place on any phone handset to provide instruction on how to access an interpreter.
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Please call CyraCom's Client Services department at 800-481-3289, contact your account
representative, or email support@cyracom.com
to order support materials for your organization.