Because of reforms in regulations and laws, health plans must handle continuous
change. However, increased membership and greater customer satisfaction will always
positively affect your plan’s bottom line. As we have for over 20 major health plans,
CyraCom helps you reach new communities and Limited English Proficient (LEP) individuals
in existing membership. We help your plan address the information needs of LEP individuals
by providing effective communication through an easy translation experience.
Advantages of Translations for Your Plan
Our health plan clients encounter great advantages when marketing in Limited English
Proficient (LEP) community populations. Benefits from translation may include:
- Improved satisfaction and loyalty of LEP community members
- Increased market share in LEP communities
- Expanded and more diversified risk pool
The addition of translation services can add to your plan’s bottom line. Health
plans in California can gain additional compliance with SB 853 through our translation
services.
Expert Guidance through the Translation Process
A significant portion of your plan’s communication to members occurs in writing.
Since much of this writing occurs in bulk and sometimes features repetitive text
from one year to the next, we provide managed, scalable translation services that
focus on ways to reduce the costs of your translations over time:
- Project managers provide an easy translation experience
- Volume discounts, Translation Memory, style guides, and glossaries can provide reduced
costs to your plan
- A clear, defined translation process with ISO 9001:2008 certification
- Expansive network of linguists, in which large projects are expected
- Exclusive American Hospital Association endorsement of our interpretation and translation
services
At every step of the translation process, you can expect quality service, expert
translation, and communication. We help health plans communicate effectively to
provide the service and commitment your members expect.
Improved Member Communications and Marketing
We understand a health plan's goal is to improve the health and quality of life
for its members. Effective communication through translated documents is essential
to achieving this goal. CyraCom document translation ensures the efficacy of your
communications by bringing linguistic and cultural relevance to translated documents.
Types of documents include:
- Member handbooks
- Evidence of Coverage pamphlets
- Summary of Benefits
- Health Education brochures
- Enrollment forms
- Member letters
- Grievance forms
- Newsletters
- Website Content
Get started now by requesting a sample translation by uploading a document in the
form on the right. You can also call 1-800-713-4950, or e-mail
translations@cyracom.com to contact our project management team. We make
the rest easy.