New Language Services
Standards from
The Joint Commission

Resources

Resources for CyraCom’s webinar featuring Dr. Christina Cordero from The Joint Commission are now available for download. To access CyraCom’s New Language Standards Tool click here.

Webinar Presentation (PDF)

Webinar Presentation (Video)

The Joint Commission recently released "Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals", which details their new and revised standards for Patient-Centered Communication. Beginning January 2011, Joint Commission surveyors will evaluate hospitals’ compliance with the Patient-Centered Communication, but findings will affect the accreditation decision no earlier than January 2012.

To clarify these standards and understand how they will affect your hospital or healthcare organization, CyraCom hosted a webinar featuring Dr. Christina Cordero from The Joint Commission and Jonathan Levy, M.A. from CyraCom.

Joint Commission

What you will Learn

  • Details of the Joint Commission language services standards
  • How these new and revised standards will affect your organization
  • Recommendations for compliance

Meet the Speakers

Dr Cordero

Dr. Christina Cordero
Associate Project Director for the Division of Standards and Survey Methods,
The Joint Commission

Dr. Cordero is currently focused on standards development projects for the hospital and laboratory accreditation programs. She previously developed patient-centered communication standards as part of a grant-funded initiative supported by The Commonwealth Fund. She has also provided research and technical support to The Joint Commission's Hospitals, Language, and Culture: A Snapshot of the Nation study, and is a contributing author of One Size Does Not Fit All: Meeting the Health Care Needs of Diverse Populations.

Jonathan Levy
Director of Language Services, CyraCom

Mr. Levy is CyraCom International’s subject matter expert on the translation and interpretation industry with over 10 years of experience in language services. He is the former Assistant Director of the University of Arizona’s National Center for Interpretation, serves as a Commissioner on the Certification Commission for Healthcare Interpreters, and is a board member of the California Healthcare Interpreter Association.