Tuesday, February 16, 2010 1pm – 2pm Eastern; 12 noon – 1pm Central; 10am – 11am
Pacific
Download the slides
Watch a recording of the webinar
For resources by The Joint Commission, click here.
Wide disparities exist in the provision of language services in spite of legal requirements
and guidelines on how to meet them. There are multiple reasons for the lack of adoption
of language services, the lack of physician and staff buy-in being one of the most
important. In a 2007 report1, Amy Wilson-Stronks and associate identified
that in some cases the resources are available, but are not being used or processes
are not being followed.
In this webinar the speakers will discuss how improved safety has been achieved
in other areas and how incorporating language services in broader patient safety
initiatives can improve awareness and adoption. The results of a Memorial Health
System patient safety initiative will be presented with connections made to larger
physician and staff engagement around language services.
1 Wilson-Stronks A, Galvez, E. Exploring Cultural and Linguistic Services
in the Nation’s Hospitals: A Report of Findings. Oakbrook Terrace: The Joint Commission;
2007.
What you will learn
- The Joint Commission’s most recent efforts to set new standards to improve patient-provider
communication
- Memorial Health System’s efforts to diagnose safety culture through peer observation
and feedback
- A multi-dimensional model of safety performance that treats injury reduction within
the context of the whole organization, including its systems, culture, and leadership
- The connection between improved patient-provider communication and improved health
outcomes
Meet the speakers
Amy Wilson-Stronks, MPP, Project Director, Division of Quality Measurement
and Research Principal Investigator, Hospitals, Language, and Culture Study, The
Joint Commission
Matthew Krathwohl, Executive Director Performance Excellence & Strategic
Alliances, Memorial Health System, Indiana
David Libby, Principal Consultant, BST, a Global Safety Consulting Firm
Jonathan Levy, Director Language Services, CyraCom