Why CyraCom?

CyraCom is the leading provider of innovative language solutions for healthcare including Over-the-Phone Interpretation, Video Interpretation, Translation and Localization, and Assessment and Training. Our focus on healthcare is an important reason why CyraCom’s translation and interpretation solutions are exclusively endorsed by the American Hospital Association.

Since 1995 CyraCom’s breakthrough patented dual-handset phone technology revolutionized the delivery of Over-the-Phone interpretation, CyraCom has strived to deliver language service excellence. Today, with over 1,500 healthcare clients and a comprehensive portfolio of language services, CyraCom has the expertise to provide dynamic solutions to meet your organization’s needs.

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Endorsed by the American Hospital Association (AHA)

• Exclusively endorsed by the American Hospital Association for interpretation and translation solutions
• Chosen through AHA Signature Due Diligence Process™
• AHA-endorsed services and vendors demonstrate outstanding commitment to healthcare and dedication to hospitals in their pursuit of excellence

Read why the American Hospital Association endorsed CyraCom (PDF)

Complete Portfolio of Language Services

• Over-the-Phone Interpretation
  • Over 150 languages accessible in 15 seconds (on average); any phone, anytime access
• Translation and Localization Services
  • Professional linguists, online ordering portal, project management
• Assessment & Training
  • Language Proficiency & Interpreter Skills Assessment, Interpreter Skills Development
• ASL-Video Remote Interpretation
  • On demand access 24/7, certified ASL interpreters, accessible through computer or video conferencing unit

Healthcare Focus

• All staff interpreters have advanced healthcare-focused training
• Over 1,500 healthcare clients
• CyraCom is an active member of various language service associations including the National Council on Interpreting in Health Care (NCIHC) and the California Healthcare Interpreting Association (CHIA).

Quality

• Interpreter quality assurance process ensures accurate interpretations
• ISO 9001:2008 certified. The first over-the-phone interpretation company in the US to achieve this distinction; ISO 9001 is the international standard defining quality

Service

• Local and regional CyraCom support teams
• On-site, staff in-servicing training on how to utilize over-the-phone interpretation services and work effectively with an interpreter
• Assistance with developing and maintaining an effective Language Assistance Plan (LAP)
• 24/7 Client Service support

Expertise

• Founded in 1995, one of the largest providers of language services for healthcare
• CyraCom is represented in the Certification Commission for Healthcare Interpreters (CCHI)
• Local and regional support team recommendations to strengthen your organization’s language assistance program
• CyraCom brings in industry experts, generates white papers, and provides informative webinars