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CyraCom’s patented dual-handset phone technology revolutionized the delivery of Over-the-Phone Interpretation (OPI), and we have continued to deliver language service excellence ever since. Today, with over 1,500 healthcare clients and a comprehensive portfolio of language services, we provide the expertise and solutions to meet your organization’s language needs.
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Endorsed by the American Hospital
Association (AHA)
- Interpretation and translation solutions exclusively endorsed by the American Hospital Association (AHA)
- Chosen through the AHA Signature Due Diligence Process™
- AHA-endorsed services and vendors demonstrate outstanding commitment to healthcare and dedication to hospitals in their pursuit of excellence
Read why the American Hospital Association endorsed CyraCom
Healthcare Focus
- All staff interpreters have advanced healthcare-focused
training
- Over 1,500 healthcare clients
- Active membership in various language service associations, including the National
Council on Interpreting in Health Care (NCIHC) and the California Healthcare Interpreting
Association (CHIA).
Complete Portfolio of Language Services
Medical Interpreters
- 120 hours of classroom instruction in medical interpretation for all staff interpreters
- 40 hours of intensive study in anatomy and physiology, medical procedures,
common medical conditions, and medical terminology
- U.S-based contact centers enable close monitoring and quality assurance
Quality
- ISO 9001:2008 certified-The first OPI company in the U.S to achieve ISO certification, the international standard defining quality
- Interpreter quality assurance process ensures
accurate interpretation
Service
- Local and regional support teams
- On-site, staff in-servicing on how to utilize OPI
services and work effectively with an interpreter
- Assistance with developing and maintaining an effective Language Assistance Plan
(LAP)
- 24/7/365 Client Service support
Expertise
Stability and Scalability
- Interpreter access in 15 seconds or less, on average
- U.S-based contact centers provide increased efficiency, confidentiality and quality
- Fully redundant systems provide 99.999% availability
- Real-time reporting for trend analysis and forecasting
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