Trained Medical Interpreters
CyraCom's quality assurance process for interpreter recruiting, qualification assessment,
and training and monitoring ensures accurate, reliable interpretation. This process
contributes to improved patient care and clinical outcomes and is what makes the
difference in our quality of service.
Interpreter Recruiting
CyraCom recruits interpreters based on current and projected client demand. We target
already certified, trained, and experienced interpreters, searching for qualified
applicants in highly regarded language or interpreting associations though universities,
colleges, community organizations, and client referrals.
Interpreter Qualification Assessment
CyraCom conducts an in-depth screening interview and language proficiency assessment
for each interpreter candidate. We analyze the candidate's language proficiency,
knowledge of medical terminology, and skills in applying medical interpreter protocols,
which includes the CyraCom Code of Ethics. The Code of Ethics emphasizes the importance
of complete, accurate and confidential interpretation.
Interpreter Training
Each employee candidate completes 120 hours of classroom instruction in medical
interpretation. Using innovative training techniques, the candidates learn to facilitate
an accurate flow of communication between Limited English Proficient (LEP) patients
and healthcare providers. In each training session, candidates practice cultural
competency and learn how to provide resolution to cultural issues that can arise
while providing healthcare to LEP patients.
Before becoming active, interpreters receive advanced training in the CyraCom Medical
Interpreter Program (CMIP). CMIP provides participants with 40 hours of intensive
study in anatomy and physiology, medical procedures, common medical conditions,
and medical terminology. Participants also review cultural competency models and
learn how to employ them during medical interpretation.
Interpreter Monitoring
We continuously monitor our interpreters at random to confirm that they are adhering
to CyraCom medical interpretation standards and procedures. The monitoring process
rates each interpreter's level of competency and provides detailed feedback to encourage
professional development. We also appreciate and encourage client feedback regarding
interpreter performance.