STANDARDIZED 120-HOUR CLASSROOM TRAINING COURSE
CyraCom’s employee interpreters receive 120 hours of standardized, in-person training in US contact centers – three times longer than is typical in the language service industry. In training, interpreters learn medical terminology, anatomy and physiology, and other topics essential for healthcare interpreting.
Upon completion of CyraCom’s training course, interpreters are qualified to the equivalent of certification as defined by the Certification Commission for Healthcare Interpreters (CCHI), and are proficient in:
- Medical equipment
- Pharmacological concepts and medications
- Common medical encounters, including: geriatric, pediatric, and mental health encounters
- Symptoms and conditions
- Body systems, anatomy, and physiology
- Emergency situations
- Checkups, invasive procedures, and other common medical treatments
Quality Monitoring 12 Times Monthly
To guarantee quality, employee interpreters are monitored by Supervisors and Quality Specialists at a target frequency of 12 times per month.
We are the first – and currently only – major Phone Interpretation provider in the US with ISO certification, demonstrating our commitment to quality. Certification requires rigorous quality processes and independent external audits.
Reliable US Telecom Networks
Calls are routed through reliable US telecom providers, ensuring quality voice transmission, reliability, and connectivity.
US Contact Centers
CyraCom’s interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA-compliant and located in the continental US. Most other providers primarily use at-home or offshore interpreters. More full-time interpreters work in CyraCom’s US contact centers than in the United Nations. Our US Contact Centers provide a controlled call environment for improved sound quality with high bandwidth connections and quality video cameras. All calls run through reliable US telecom infrastructure, ensuring quality sound and connectivity.
CyraCom Blog Highlights
- Why Is My Interpreter Talking in the Third Person (and what does it mean)? posted on 16 Jun
- Vocabulary of Native and Non-native Speakers: the Lifelong Pursuit of Language Learning posted on 03 Nov
- 4 Potential Pitfalls of Phone Interpretation (and How to Avoid Them) posted on 09 Jun
- CyraCom Interpreter Spotlight: Lilia, Spanish Interpreter posted on 13 Jul
- Using Certified Deaf Interpreters (CDIs) to Communicate with the Deaf22 Jul
- CyraCom Interpreter Spotlight: Lilia, Spanish Interpreter13 Jul
- How to Earn a 5 Star Rating on HCAHPS’ Patient Experience Survey06 Jul
- CYRACOM HONORED AS MULTIPLE GOLD STEVIE® AWARD WINNER IN 2015 AMERICAN BUSINESS AWARDS29 Jun