VRI - Video Remote Interpretation | CyraCom

Video Interpretation

One Company, One Video Interpretation Solution

CyraCom’s unified video technology and interpreter staffing in US contact centers facilitates a seamless video interpretation experience. Most other video interpretation providers rely on a patchwork solution – multiple vendors supplying the technology or interpreter staffing.

Video Interpretation Through Tablets, Computers, or SmartPhones

CyraCom Interpreter App and Web PortalVRI-for-ASL
Use the CyraCom Interpreter app to connect with live video and phone interpreters through mobile devices. You can also access video interpretation through any computer that meets CyraCom’s system requirements. Users with a CyraCom account can log in to the online portal through any web browser. Want an account? Please visit www.cyracom.com/get-started.

Video Cartscarts
Purchase or lease CyraCom’s Next Generation Interpretation Cart solution to let providers securely position iPads directly in front of the patient. You can also purchase a video laptop cart or use existing equipment that meets CyraCom’s system requirements.
Check out the CyraCom Video Cart.

Easy Setup
CyraCom’s network of account managers and implementation specialists across the US support help your organization initiate or switch video interpretation services. Want to know if your facility’s internet is fast enough? Not sure if your existing hospital computers can handle video?
Check out our list of technical specifications.

Available for Download
Download the app for Android and iOS devices or open an account with CyraCom.

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More than 20 Languages Over Video

  • American Sign Language
  • Amharic
  • Arabic
  • Armenian
  • Bengali
  • Burmese
  • Cambodian
  • Cantonese
  • Farsi
  • French
  • Haitian Creole
  • Hindi
  • Japanese
  • Karen
  • Korean
  • Mandarin
  • Nepali
  • Polish
  • Punjabi
  • Brazilian Portuguese
  • Russian
  • Somali
  • Spanish
  • Tagalog/Filipino
  • Vietnamese

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Certified Interpreters

CyraCom’s thousands of full-time employee interpreters work in US contact centers, enabling controlled environments for video and voice quality. To ensure consistent quality, our video interpreters receive 120 hours of classroom instruction in medical topics, including anatomy and physiology, medical procedures, conditions, and terminology. We also train in best practices for video protocols – correct positioning, attire, facial expressions, and basic troubleshooting principles. Upon completion of testing and training, our interpreters receive certification.

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Unified Staffing and Technology

Most other video interpretation providers rely on a patchwork solution – multiple vendors supplying the technology or interpreter staffing. CyraCom’s unified video technology and interpreter staffing in US contact centers facilitates a seamless video interpretation experience.

CyraCom schedules certified employee interpreters to meet demand and maintain fast connections. Our dedicated workforce management team monitors and adjusts staffing plans months in advance and makes adjustments over weeks, days, or in response to real-time changes.

Over 200,000 Square Feet of US Contact Centers

newusamapCyraCom’s employee interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA-compliant and located in the continental US. Most other providers
primarily use at-home or offshore interpreters. Contact centers enable controlled environments for video and voice quality, to avoid issues like barking dogs or interpreters on mobile phones. The centers also support privacy and confidentiality through strict policies that are based on client audits and ISO 9001:2008 standards.

Secure, High-Quality Video Connections
Enjoy optimized video quality and synchronization even in low bandwidth environments. Our video service relies on internally controlled and integrated technology, including our user interface, video network, and interpreters. Video calls are encrypted to ensure privacy and HIPAA compliance.

Video Interpretation for American Sign Language

VRI-for-ASL

ADA Compliant
Our ASL-VRI is compliant with the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.

Nationally Certified ASL Interpreters Trained for Medical Calls
Our ASL-VRI interpreters are nationally certified (RID) and state licensed, and they receive CyraCom’s ASL-VRI training on effective video interpreting protocol. Each brings over five years of experience handling medical calls, as well as training in HIPAA compliance.

Available 24/7/365
CyraCom’s ASL-VRI solution is available whenever you need it. All of CyraCom’s ASL interpreters are employees in our US contact centers.

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