CyraCom Language Interpretation Solutions - Why CyraCom

Endorsed By The American Hospital Association

The choice has been made – the American Hospital Association reviewed providers in the language services industry through its Due Diligence™ process, exclusively endorsing CyraCom’s interpretation and translation solutions. Watch this video to learn more.

Focused On Healthcare

CyraCom serves thousands of healthcare clients, including healthcare systems, insurers, hospitals, and physician’s offices. Our interpreters receive certification after 120 hours of standardized training, learning medical terminology, anatomy and physiology, and other topics essential for healthcare interpreting.

Highly Recommended

Over 95% of CyraCom’s customers say they would recommend CyraCom’s interpreting services to others.

AHA Endorsement

US Interpreters Trained For Medical Calls

CyraCom’s interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA-compliant and located in the continental US. Most other providers primarily use at-home or offshore interpreters. CyraCom employee interpreters are certified, requiring candidates to complete extensive screening, training, and testing.

Recruitment Process

Interpreter candidates must pass rigorous Language Proficiency and Qualification Assessment exams before they are considered.

Certified Interpreters

CyraCom’s employee interpreters receive standardized, in-person training in the centers – three times longer than is typical in the language service industry. Upon completion of CyraCom’s training course, including written and practical examination, our interpreters receive certification. In training, interpreters learn medical terminology, anatomy and physiology, and other topics essential for healthcare interpreting.

Ongoing Training

CyraCom’s employee interpreters learn continually; they receive ongoing training, including curriculum specific to customer needs, as well as quality monitoring 12 times a month for the lifetime of their employment.

US Contact Centers

CyraCom’s contact centers occupy over 200,000 square feet located in the continental United States. We ensure data security, privacy, and a controlled interpreter environment.

Privacy and Data Security

CyraCom completes dozens of client security audits annually, including Centers for Medicare and Medicaid (CMS) flow-down audits, reviews HIPAA and Privacy and Confidentiality processes.

Always On

Stop dealing with a busy signals.  Our data center and communication platform focuses on business continuity and system redundancy. We guarantee 99.999% system availability. Our fault-tolerant telephone and networking systems are tested monthly and have not experienced any downtime since the implementation of this architecture. Our system has no single point of failure.

High Quality Audio and Video

Tired of hearing barking dogs or speaking with interpreters using their mobile phones? Our US Contact Centers provide a controlled call environment for improved sound quality with high bandwidth connections and quality video cameras. All calls run through reliable US telecom infrastructure, ensuring quality sound and connectivity.

Consistent Quality

Our quality processes ensure the consistent, standardized interpretation quality  that your staff can depend on when they reach out to CyraCom.

Quality Monitoring 12 Times Monthly

To guarantee quality, interpreters are monitored by Supervisors and Quality Specialists at a target frequency of 12 times a month.

Fast Connection Time

Connect to a phone interpreter in hundreds of languages within seconds. Most other providers rely on contract interpreters who can make their own schedule – instead, CyraCom schedules employee interpreters to meet demand and maintain fast connections.

ISO 9001:2008 Certification

We are the first – and currently only – major phone interpretation provider in the US with ISO certification, demonstrating our commitment to quality. Certification requires rigorous quality processes and independent external audits.

ozSmallDedicated Account Manager

Experience personal support from a dedicated Account Manager, available to answer questions, review usage and trends, and assist in Federal compliance planning.

Implementation

The Company’s dedicated onboarding staff ensure a seamless transition to CyraCom from other language service companies: managing training, IT, and other requirements for hundreds of new clients annually.

Client Services

Our Client Services team is available 24/7 to provide solutions for any customer need.

CyraCom Overview

How Interpretation Should Be

CyraCom Clients

CyraCom serves thousands of healthcare clients, including healthcare systems, insurers, hospitals, and physician’s offices. We are pleased to showcase testimonials and case studies from a few of the many satisfied CyraCom clients below.

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  • palomar-health-logo
  • frederick-memorial-hospital
  • medical-city
  • o'connor-hospital-logo
  • st. joseph's-healthcare-system
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  • florida-hospital

Testimonials

  • We got lots of support from CyraCom’s Implementation Team. They set up the phones, tested the service, and made sure we had everything we needed to use it. We now have easy access to phone interpretation in every area of our main hospital and outlying facilities.
    Nan Principe-Crockett, Interpreting Services Manager, Frederick Memorial Hospital
  • If there’s a patient who doesn’t speak English, a doctor or nurse will pull out the phone, give one handset to the patient and use the other handset for themselves, push the button, and be on their way. Everyone’s busy, so when our lives are made easier it means the world. We are thrilled with the service’s convenience and ease of use.
    Casey Pedersen, Clinical Nurse Manager, Medical City Dallas Hospital
  • CyraCom offered a great service. Since their focus is on medical interpreting, we could be sure that we would get qualified interpreters whenever we needed. Plus, we saved money on our per-minute rate by switching.
    Nan Principe-Crockett, Interpreting Services Manager, Frederick Memorial Hospital
  • You can tell there’s a difference in CyraCom’s level of service, and you can be confident that their interpreters are giving patients the right information, which really does give you peace of mind.
    Casey Pedersen, Clinical Nurse Manager, Medical City Dallas Hospital
  • Within a year of changing providers, we saved over half a million dollars, which enabled us to invest more in the hospital. Our patients were also receiving better care because CyraCom’s interpreters are medically trained.
    Pam Brotherton-Sedano, Vice President of Patient Safety, O’Connor Hospital
  • The assessment service is nice because we can give our bilingual employees a test and feel reassured that they’re interpreting correctly and medically relevantly.
    Pam Brotherton-Sedano, Vice President of Patient Safety, O’Connor Hospital
  • A month before the official roll-out date, our account manager and her implementation team walked throughout the entire hospital assessing where phones should be placed based on patient needs. Afterwards, the CyraCom team met with all managers and explained the service to them, including the languages available in over 200 languages, reporting capabilities, and American Sign Language service offerings. They went into every unit of the facility, doing installations and rounding with our telecom specialist. The service went live on schedule - it was phenomenal work
    Casey Pedersen, Clinical Nurse Manager, Medical City Dallas Hospital
  • Quality interpretation is absolutely necessary in maintaining patient safety and we’re glad to have CyraCom as our provider.
    Marisa Hernandez, Interpreter Educator for Corporate Risk Management, Banner Health
  • We did a three-month evaluation with CyraCom in our Labor and Delivery unit,” explains Jean Aldridge, Interpreter Services Coordinator. “After seeing our reduced call time and witnessing the quality of interpretation we decided to switch providers. Their exclusive endorsement by the American Hospital Association also helped us make the decision because we are committed to providing the highest level of care.
    Jean Aldridge, Coordinator of Interpreter Services, Florida Hospital
  • Our use of the service went up after implementation because the phones were so easy to use and access. It was a win-win: our patients continued to get excellent service and we were saving the hospital a lot of money in the process, which is almost unheard of.
    Pam Brotherton-Sedano, Vice President of Patient Safety, O’Connor Hospital
  • As a Magnet facility, we are recognized for our quality patient care, nursing excellence, and innovations in professional nursing practice. And we believe that because CyraCom’s interpretation service helps us better reach these high-level goals, particularly when dealing with our non-English speaking patients, we will again achieve Magnet recognition. Our future looks really bright with CyraCom.
    Casey Pedersen, Clinical Nurse Manager, Medical City Dallas Hospital
  • Good medical care can only happen with adequate 2-way communication,” says Crockett. “CyraCom helps us accomplish this by ensuring access to trained, medical interpreters. Their customer service is excellent.
    Nan Principe-Crockett, Interpreting Services Manager, Frederick Memorial Hospital
  • I find CyraCom to be a very attentive, customer-friendly company. They are helpful and always ready to assist. I told our account manager that we are planning on building a new critical care tower and mentioned needing new phones and other services. The response was ‘whatever we need to do for you, we will work with you’ – that’s fantastic service.
    Father Marty Rooney, Director of Pastoral Care and Mission Services, St. Joseph’s Healthcare System
  • CyraCom was very active during the implementation process. As we were going about our daily jobs and responsibilities, their team conducted a service assessment, trained our staff, and seamlessly implemented the service. They handled the process and took care of everything for us.
    Pam Brotherton-Sedano, Vice President of Patient Safety, O’Connor Hospital
  • We have CyraCom phones located throughout our healthcare system, which enables our employees to communicate effectively and readily with our patients. What’s also great about the phone is that they’re easy to use, blue, and therefore easy to locate, and dual-handset, which enables effective communication.
    Father Marty Rooney, Director of Pastoral Care and Mission Services, St. Joseph’s Healthcare System
  • The ongoing education is fabulous. CyraCom comes in and reeducates and trains the staff and I go about my daily routine, without worrying about managing the process. It’s priceless to know you’re in good hands.
    Pam Brotherton-Sedano, Vice President of Patient Safety, O’Connor Hospital
  • CyraCom provided all of the elements we were looking for in a language services provider: quick, easy-to-use, effective service and professional, trained, medical interpreters.
    Father Marty Rooney, Director of Pastoral Care and Mission Services, St. Joseph’s Healthcare System

Evaluate Your Provider

The interpretation industry has made significant developments since its inception, leading to a variety of quality levels for phone interpretation. How satisfied are you with your current provider? Have you asked your frontline staff what kind of problems they have? They may not know a better option exists. Total cost of ownership for a less-than-optimal vendor may harm your business with poor service levels, compliance issues, or unsatisfied patients.

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