The choice has been made – the American Hospital Association reviewed providers in the language services industry through its Due Diligence™ process, exclusively endorsing CyraCom’s interpretation and translation solutions. Watch this video to learn more.
CyraCom serves thousands of healthcare clients, including healthcare systems, insurers, hospitals, and physician’s offices. Our interpreters receive certification after 120 hours of standardized training, learning medical terminology, anatomy and physiology, and other topics essential for healthcare interpreting.
Over 95% of CyraCom’s customers say they would recommend CyraCom’s interpreting services to others.
CyraCom’s interpreters work in the most extensive network of large-scale interpreter contact centers: all HIPAA-compliant and located in the continental US. Most other providers primarily use at-home or offshore interpreters. CyraCom employee interpreters are certified, requiring candidates to complete extensive screening, training, and testing.
Interpreter candidates must pass rigorous Language Proficiency and Qualification Assessment exams before they are considered.
CyraCom’s employee interpreters receive standardized, in-person training in the centers – three times longer than is typical in the language service industry. Upon completion of CyraCom’s training course, including written and practical examination, our interpreters receive certification. In training, interpreters learn medical terminology, anatomy and physiology, and other topics essential for healthcare interpreting.
CyraCom’s employee interpreters learn continually; they receive ongoing training, including curriculum specific to customer needs, as well as quality monitoring 12 times a month for the lifetime of their employment.
CyraCom’s contact centers occupy over 200,000 square feet located in the continental United States. We ensure data security, privacy, and a controlled interpreter environment.
CyraCom completes dozens of client security audits annually, including Centers for Medicare and Medicaid (CMS) flow-down audits, reviews HIPAA and Privacy and Confidentiality processes.
Stop dealing with a busy signals. Our data center and communication platform focuses on business continuity and system redundancy. We guarantee 99.999% system availability. Our fault-tolerant telephone and networking systems are tested monthly and have not experienced any downtime since the implementation of this architecture. Our system has no single point of failure.
Tired of hearing barking dogs or speaking with interpreters using their mobile phones? Our US Contact Centers provide a controlled call environment for improved sound quality with high bandwidth connections and quality video cameras. All calls run through reliable US telecom infrastructure, ensuring quality sound and connectivity.
Our quality processes ensure the consistent, standardized interpretation quality that your staff can depend on when they reach out to CyraCom.
To guarantee quality, interpreters are monitored by Supervisors and Quality Specialists at a target frequency of 12 times a month.
Connect to a phone interpreter in hundreds of languages within seconds. Most other providers rely on contract interpreters who can make their own schedule – instead, CyraCom schedules employee interpreters to meet demand and maintain fast connections.
We are the first – and currently only – major phone interpretation provider in the US with ISO certification, demonstrating our commitment to quality. Certification requires rigorous quality processes and independent external audits.
Experience personal support from a dedicated Account Manager, available to answer questions, review usage and trends, and assist in Federal compliance planning.
The Company’s dedicated onboarding staff ensure a seamless transition to CyraCom from other language service companies: managing training, IT, and other requirements for hundreds of new clients annually.
Our Client Services team is available 24/7 to provide solutions for any customer need.
CyraCom serves thousands of healthcare clients, including healthcare systems, insurers, hospitals, and physician’s offices. We are pleased to showcase testimonials and case studies from a few of the many satisfied CyraCom clients below.
The interpretation industry has made significant developments since its inception, leading to a variety of quality levels for phone interpretation. How satisfied are you with your current provider? Have you asked your frontline staff what kind of problems they have? They may not know a better option exists. Total cost of ownership for a less-than-optimal vendor may harm your business with poor service levels, compliance issues, or unsatisfied patients.