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Use this checklist to get you started on building out your language access plan, or reviewing your current plan for any areas that could be improved.
The first step of the Language Access Plan Checklist helps you gather data from several sources. Knowing the most commonly spoken languages and the area’s population breakdown helps you plan ahead and receive more accurate pricing from language service providers.
After determining your top languages, think about the services you’ll need to offer to your limited-English proficient (LEP) patients. Your language access plan should cover the types of services you’ll need (phone, video, and on-site interpretation, as well as translation) in addition to who will provide each service (bilingual staff vs. vendors).
This section will help you develop a plan to help your staff connect with an interpreter. Establish when staff should contact internal resources or reach out to your language services provider for assistance.
Once you complete your assessment, you’ll need buy-in from stakeholders. This section helps you list stakeholders you’ll need to meet with.
In addition to providing training for all employees, this list will help you decide what to teach your staff to encourage compliance and brainstorm how to make language services accessible.
In this section, you can check off materials you need to distribute to staff and display for patients. It also helps you get into programming equipment for reporting purposes and choosing access points.
Finally, this checklist lists how to review and update your plan, which you should do at least every two years.
About CyraCom
In business for over 25 years, CyraCom is a language services leader that provides interpretation and translation services to thousands of organizations across the US and worldwide.
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2650 E Elvira Rd, Suite 132
Tucson, AZ 85756
