Communicate anytime, anywhere, any language

Access CyraCom’s qualified interpreters for the same low price, no matter the device or which spoken language you need.

Choose your industry to learn how we can help:

Healthcare

Remote interpretation can improve efficiency and remove language barriers across many healthcare services, including:

Nursing rotations

Routine appointments

Intake or discharge

Surgeries and other procedures

Appointment scheduling

Consultants and specialists

Billing questions

Behavioral health appointments

“I felt comfortable and confident in my ability to provide good clinical services thanks to the help of the interpreter. He helped with some pretty sensitive conversations that required extensive medical and legal vocabulary. The interpreter’s fluidity and exceptional skill allowed me to provide information to my patient safely.”

– Fraser Health

CyraCom’s remote interpretation services help you:

Comply with federal mandates and regulations

Section 1557 of the Affordable Care Act protects limited-English proficient (LEP) patients from discrimination based on their national origin and mandates language access in healthcare. Section 1557 supports using qualified phone and video interpreters to help you deliver timely language access to your LEP patients.

Meet third-party accreditation requirements

Whether you participate in Joint Commission surveys, DNV Healthcare Accreditation, or other certificate programs, CyraCom’s high-quality interpretation services can help you comply with language services standards.

Save time accessing qualified interpreters

Phone interpretation connects you to a live interpreter quickly. It can take hours for an in-person interpreter to arrive from offsite. It can even take a while for a staff interpreter to finish another session and come to your aid. When it comes down to seconds, remote interpreters are a better option.

Maximize your interpretation budget

On-site interpreters charge by the hour and usually require a minimum of two hours plus travel time. Remote interpretation cuts costs by only charging for the minutes that the patient and provider need.

Provide a better patient experience

Your patients want to feel listened to, understood, and respected, regardless of their preferred language. Interpretation services help your staff communicate clearly and efficiently while improving understanding and satisfaction for limited-English proficient patients.

Improve patient safety and outcomes

Did you know limited-English proficient (LEP) patients have a greater chance of extended-stay hospitalizations, misdiagnosis, and grave medical errors? You can reduce readmissions and enhance patient safety with high-quality interpretation services.
Remote Interpretation Service - Comply (Healthcare)

Comply with federal mandates and regulations

Section 1557 of the Affordable Care Act protects limited-English proficient (LEP) patients from discrimination based on their national origin and mandates language access in healthcare. Section 1557 supports using qualified phone and video interpreters to help you deliver timely language access to your LEP patients.

Remote Interpretation Service - Meet Requirements (Healthcare)

Meet third-party accreditation requirements

Whether you participate in Joint Commission surveys, DNV Healthcare Accreditation, or other certificate programs, CyraCom’s high-quality interpretation services can help you comply with language services standards.

Remote Interpretation Service - Save time (Healthcare)

Save time accessing qualified interpreters

Phone interpretation connects you to a live interpreter quickly. It can take hours for an in-person interpreter to arrive from offsite. It can even take a while for a staff interpreter to finish another session and come to your aid. When it comes down to seconds, remote interpreters are a better option.

Remote Interpretation Service - Maximize Budget (Healthcare)

Maximize your interpretation budget

On-site interpreters charge by the hour and usually require a minimum of two hours plus travel time. Remote interpretation cuts costs by only charging for the minutes that the patient and provider need.

Remote Interpretation Service - Better Experience (Healthcare)

Provide a better patient experience

Your patients want to feel listened to, understood, and respected, regardless of their preferred language. Interpretation services help your staff communicate clearly and efficiently while improving understanding and satisfaction for limited-English proficient patients.

Remote Interpretation Service - Improve Safety (Healthcare)

Improve patient safety & outcomes

Did you know limited-English proficient (LEP) patients have a greater chance of extended-stay hospitalizations, misdiagnosis, and grave medical errors? You can reduce readmissions and enhance patient safety with high-quality interpretation services.

Ready to sign up for remote interpretation services?

Phone Interpretation – 250+ languages

CyraCom’s phone interpretation services help thousands of healthcare clients:

Communicate effectively in hundreds of languages

CyraCom helps your team access qualified over-the-phone interpreters in seconds for hundreds of languages, helping your organization improve cultural competence and increase patient understanding and satisfaction.

Access qualified interpreters on-demand 24/7/365

We’re ready to take your call. Because of our employee interpreter model, we’re able to schedule our employee interpreters for high volume times, overnight, weekends, holidays, and whenever else you need to access our services.

Reduce patient readmission

Readmission rates factor significantly into a hospital’s CMS star rating, consequently comprising nearly a quarter of the overall score. Using interpreters throughout each stage of your LEP patients’ treatment process helps them comprehend crucial information about their health and care, including diagnosis and medication instructions.

“We’ve achieved a lot with CyraCom’s quality interpretation services, support, and easy language access, including providing more services to patients.”

– Emory Health

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Sign up for high-quality phone interpretation

Video Interpretation – 35+ languages

Video adds an extra layer of human connection to remote interpretation. With video interpretation from CyraCom, your team can:

Extend your budget, while choosing how you access spoken language interpreters

CyraCom offers our video interpretation service for spoken languages at the same price as our phone interpretation or telehealth conferencing service, CyraCom Connect. Additionally, CyraCom’s video interpretation languages are highly available, so your staff can access interpreters using the mode that makes most sense for the situation without worrying about cost.

Provide better support to vulnerable patients

Video interpretation is recommended for patients who may struggle to recognize that a voice on the phone is their interpreter. Senior citizens, children, and patients with impaired cognitive ability, such as Alzheimer’s, dementia, or behavioral health challenges, generally benefit from seeing their interpreter.

“I think one advantage video has over phones is the way kids interact with it. Most kids are used to iPads now, and as a result children are a little more comfortable working with remote interpreters.”

– UK HealthCare Pediatrics

Access certified American Sign Language (ASL) interpreters

CyraCom’s ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (RID) or the Board for Evaluation of Interpreters (BEI).

“My interpreter was wonderful! He was patient and compassionate with my patient and other medical professionals throughout the three-hour video call. What’s more, he made sure the patient was comfortable by turning off his camera during examination.”

– Beaufort Memorial Hospital

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Gain access to high-quality video interpretation

Telehealth Connect – 35+ languages

Health systems and hospitals across the country have adopted telehealth solutions as an alternative to meeting patients in person. CyraCom Connect, our award-winning telehealth solution, allows you to invite a video interpreter to a telehealth or video meeting call that you have arranged through an existing teleconference platform.

Use your existing teleconference platform

CyraCom Connect works with over a dozen video communication platforms, meaning your staff won’t need to learn to navigate a new system. Look for your preferred teleconference platform below, and check out our video showing how easy it is to use our free-to-download CyraCom Interpreter App, found on Google Play and Apple.

Schedule more remote appointments with your LEP patients

Telehealth appointments can strengthen continuity of care, extend access outside of normal clinic hours, and ease the impact of clinician shortages in rural areas and among underserved populations.

Keep providers and patients safe from contagious diseases

Studies show that fewer in‐person patient visits to hospitals means less labor for the medical staff, less viral exposure for patients, and ultimately less disease spread.

EHR Integration options

Similarly, you can also connect to an interpreter on-demand without leaving electronic health record (EHR) system screens. With integrations from CyraCom, There’s no need to select a language if one is already recorded in the patient’s chart, making it fast and easy to connect with a video or audio-only interpreter. Plus, interpreter session information is automatically added to the patient’s record, documenting compliance with Section 1557 regulations outlined in the Affordable Care Act.
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Access high-quality telehealth interpretation

Features

3 services for 1 price

Healthcare providers shouldn’t have to choose between saving money and delivering the best care possible. With CyraCom’s unified pricing, all spoken languages are available at the same price for phone, video, or telehealth.

Learn how much you can save
with CyraCom’s unified pricing

Use the interpretation method that best fits each patient and medical situation.

Want to see your Mandarin interpreter? No problem – use video at the same price as audio-only interpretation.

Only pay for the minutes that the interpreter is on the line.

With our easy-to-use, automated system, you can bypass speaking to an operator and quickly connect to an interpreter.

No hidden fees, no start-up fees, no long-term contracts.

CyraCom offers our clients transparent billing and the flexibility to use the service as much (or as little) as they need without worrying about incurring unnecessary fees.

Connect in seconds 24/7/365

Your staff doesn’t have time to waste – we make it easy to quickly connect with an interpreter.

How to call a phone interpreter

Play Video

How to use the interpreter app

Play Video

“With CyraCom, it’s quick and easy to access quality interpreter services—like having an interpreter at your fingertips.”

Customizable access options to fit your organization’s needs

At CyraCom, connecting with an interpreter can be as streamlined as you like at no additional cost, and with no equipment purchases required. Our automated interactive voice response (IVR) process and app connect your call directly to our interpreters, bypassing operators and other time-consuming steps. We can also help you create individual PINs per user, location, department, or whatever else you need to help you track usage across your organization.

Try out all the options for yourself:

Any phone

Landlines, cell phones, or anything else that can make a call

Click on the images below to see how you can customize and streamline your connection process:

Dual-handset Telephone

CyraCom Interpreter App

Web Portal

Sign up to work with qualified interpreters

Qualified interpreters keep you compliant with Section 1557, HIPAA, Joint Commission, DNV, and more

Section 1557 of the Affordable Care ACT requires providing qualified interpretation services to LEP patients. Beyond regulations, competitive health systems working toward Joint Commission, DNV, and other accreditations know high-quality interpretation makes a significant impact on patient safety, experience, and satisfaction. So how do you know your language services provider delivers on quality?

CyraCom’s employee interpreters complete a rigorous hiring and training process, which includes written and oral tests.

Click on the icons below to learn more about CyraCom’s comprehensive interpreter training program:

Screening

Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.

All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.

We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.

Testing

Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.

Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.

Training

Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.

CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems

Healthcare classroom training covers relevant hospital settings, such as pediatrics, emergency medicine, trauma, outpatient clinics, medical specialties, and more.

Additional topics covered in our training:

  • NCIHC’s Standards for Interpreting
  • Code of Ethics
  • HIPAA compliance
  • Medical equipment
  • Pharmacological concepts and medications
  • Common medical encounters, including: geriatric, pediatric, and mental health encounters
  • Symptoms, diagnostics, and conditions
  • Body systems, anatomy, and physiology
  • Emergency situations
  • Checkups, invasive procedures, and other common medical treatment situations
  • CLAS standards
  • Insurance industry training for health plans
  • And more

Monitoring

We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.

If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.

Coaching

CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:

  • Human anatomy systems, including functionality, common associated illnesses, and vocabulary
  • Diagnostic imaging test procedures, risks, preparation, and what the patient should expect
  • Common questions asked by CMS Mystery Shoppers
  •  

Business

Remote interpretation can improve efficiency and remove language barriers across many healthcare services, including:

Customer service call centers

Communicate with LEP or international callers
Provide excellent customer service
Quality language and cultural support for agents

Improve KPIs, including CSAT, FCR, and AHT

“My interpreter was beyond patient during our call. I had a customer who was very upset and did not understand our verification processes. The interpreter helped calm the customer down and relay both messages even when the customer wasn’t pausing to allow him to interpret. Thank you for keeping the conversation calm and helping my customer.”

– Capital One

Banking and finance

Checking or savings account management
Investment and retirement plan opportunities
Loans and lines of credit
Monetary disputes

“My interpreter made it so easy to assist my client. He helped me say my scripts word-for-word and was incredibly professional.”

– KeyBank National Association

Health, home, auto, property, and life insurance

Open enrollment, price quotes and benefits inquiries

Claim or case management and recorded statements

Adjuster, appraiser, consultant, or underwriter calls

Roadside assistance and car rentals

“Interviews with an insured can be very long and tedious calls. However, the interpreter verified all the information and was very efficient. The insured was happy with CyraCom’s language services as well!”

– GEICO

Utility billing, installation, and repairs

Provide price quotes and payment information

Schedule service installation or activation

Obtain meter information

Restore or reconnect services

“A customer called to discuss her utility bill and the amount due. The interpreter was very friendly and readily available to assist the customer. He was patient, professional, and made sure I understood the customer’s concern. I am so appreciative of his excellent service.”

– City of Richmond DPU Customer Service

Legal and social services

Ongoing attorney-client communication

Pre-trial services and depositions

Physician, psychiatric, and psychological interviews

Immigration and community services

“The interpreter was very helpful and did a great job, especially while interpreting complex information. He repeated the information and verified he had the correct spelling when necessary. Thank you for a positive experience.”

– Northwest Immigrant Rights Project

Mortgage, realty, and escrow

Increase referrals and applications

Streamline closing meetings
Ongoing communication with LEP clients

Schedule appointments and services

“This was my first time using the service, and the interpreter made everything easy. He was awesome! I want to tell you how patient he was; I never felt rushed by him.”

– AvalonBay Communities, Inc.

Travel and hospitality

Reservations and cancellations

Promote special packages and promotions

Provide check-in and check-out information

Event planning for weddings and conferences

“She interpreted everything perfectly with patience, clarity, and professionalism. My customer was very happy and made a reservation with us.”

– Cruise Vacations

Education

Parent-teacher conferences and IEP Reviews

Meetings with social workers and counselors

Disciplinary hearings
Health office emergencies

“I used interpretation services for the first time and was a little nervous. My client sounded more at ease once hearing the interpreter’s steady and calm voice. The call went very well, and I appreciate your help today.”

– Special School District of St. Louis County

Government services

Provide services to LEP individuals
Comply with legal requirements, such as ADA
Increase minority access and community outreach

Consultations, home visits and hearings

“The hearing ran long and there were many difficult topics to cover, but the interpreter was efficient. She demonstrated great patience even when the Dari speaker spoke too long. I would recommend your services for future hearings.”

– California Department of Social Services, State Hearings Division

CyraCom’s remote interpretation services help you:

Improve customer service and brand loyalty

When employees can’t speak the same language as the customer, providing fantastic customer service is nearly impossible. Language barriers hinder clear and effective communication, often leaving employees unable to resolve the customer’s problem. In addition, customers with unresolved issues most likely won’t purchase from your company again, and they may even tell their friends and family about their negative experiences.

Boost call center performance metrics

Partnering with a qualified language services provider can help you deliver exceptional multilingual customer service. Interpretation services improve customer satisfaction (CSAT), first-call resolution (FCR), average handling time (AHT), and overall quality.

Accommodate international and LEP customers

Interpretation services help you create a strong connection between your brand and your customers who speak languages other than English. With 25 million limited-English proficient (LEP) people in the US and billions of international prospects, language services can help you improve relationships with new and existing customers.

Save time and maximize your budget

If you measure success on speedy, affordable service, remote interpreters are a better option than utilizing bilingual employees or on-site interpreters. Remote interpretation services help your staff quickly connect to a qualified interpreter in seconds, and you’re only charged for the minutes you use.

Provide inclusive support to employees

Did you know that high-performing organizations are 10 times more likely to make DEI an integral part of their business strategy? Your organization can provide a more equitable and inclusive work environment by using language services to increase employee engagement and satisfaction. For example, LEP employees can feel more confident and comfortable if they can communicate and understand performance reviews and other essential meetings with the help of a remote interpreter.
Remote Interpretation Service - Improve (Business)

Improve customer service & brand loyalty

When employees can’t speak the same language as the customer, providing fantastic customer service is nearly impossible. Language barriers hinder clear and effective communication, often leaving employees unable to resolve the customer’s problem. In addition, customers with unresolved issues most likely won’t purchase from your company again, and they may even tell their friends and family about their negative experiences.
Remote-Interpretation-Service - Boost Performance (Business)

Boost call center performance metrics

Partnering with a qualified language services provider can help you deliver exceptional multilingual customer service. Interpretation services improve customer satisfaction (CSAT), first-call resolution (FCR), average handling time (AHT), and overall quality.

Remote-Interpretation-Service - Accommodate (Business)

Accommodate international & LEP customers

Interpretation services help you create a strong connection between your brand and your customers who speak languages other than English. With 25 million limited-English proficient (LEP) people in the US and billions of international prospects, language services can help you improve relationships with new and existing customers.

Remote-Interpretation-Service - Save Time (Business)

Save time & maximize your budget

  • If you measure success on speedy, affordable service, remote interpreters are a better option than utilizing bilingual employees or on-site interpreters. Remote interpretation services help your staff quickly connect to a qualified interpreter in seconds, and you’re only charged for the minutes you use.
Remote-Interpretation-Service - Provide Support (Business)

Provide inclusive support to employees

Did you know that high-performing organizations are 10 times more likely to make DEI an integral part of their business strategy? Your organization can provide a more equitable and inclusive work environment by using language services to increase employee engagement and satisfaction. For example, LEP employees can feel more confident and comfortable if they can communicate and understand performance reviews and other essential meetings with the help of a remote interpreter.

Sign up for remote interpretation services

Phone Interpretation – 250+ languages

CyraCom’s phone interpretation services help thousands of clients:

Communicate effectively in hundreds of languages

CyraCom helps your team access qualified over-the-phone interpreters in seconds for hundreds of languages, helping your organization improve cultural competence and increase customer satisfaction.

Access qualified interpreters on-demand 24/7/365

We’re ready to take your call. With our employee interpreter model, we’re able to schedule our employee interpreters for high volume times, overnight, weekends, holidays, and whenever else you need to access our services.

Improve call center efficiency

CyraCom provides solutions that connect LEP or international customers with an interpreter before routing calls to your staff, saving time and preventing confusion. Easy access to remote interpretation allows your staff improve CSAT, FCR, and AHT during calls.

“I was connected to my interpreter immediately upon calling the number. The interpreter was very accurate and friendly, double-checking to provide the clearest information possible while assisting us. They were absolutely fantastic!”

– Navy Federal Credit Union

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Sign up for high-quality phone interpretation

Video Interpretation – 35+ languages

Video adds an extra layer of human connection to remote interpretation. With video interpretation from CyraCom, your team can:

Extend your budget, no matter how you access spoken language interpreters

CyraCom offers our video interpretation service for spoken languages at the same price as our phone interpretation or teleconferencing service, CyraCom Connect. Your staff can access interpreters using the mode that makes most sense for the situation without worrying about cost.

Provide a more personal experience

Video is best for connecting with LEP individuals who feel more comfortable viewing their interpreter, including people who are a part of the Deaf and Hard of Hearing (DHOH) community, senior citizens and children.

Access certified American Sign Language (ASL) interpreters

CyraCom’s ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (RID) or the Board for Evaluation of Interpreters (BEI).

Play Video

Sign up for high-quality video interpretation

Teleconferencing Connect – 35+ languages

Businesses across the country have adopted teleconferencing solutions as an alternative to meeting with clients and customers in person. CyraCom Connect, our award-winning teleconferencing solution, allows you to invite a video interpreter to a video meeting call that you have arranged through an existing teleconference platform.

Use your existing teleconference platform & equipment

CyraCom Connect works with over a dozen video communication platforms, meaning your staff won’t need to learn to navigate a new system. Look for your preferred teleconference platform below, and check out our video showing how easy it is to use our free-to-download CyraCom Interpreter App, found on Google Play and Apple .

Schedule more remote appointments

Remote interpretation services help your team maintain accurate communication without having to leave the office. Reducing travel time and costs can improve your bottom line and enhance relationships with distant clients and customers.

 

Provide better customer support

With CyraCom Connect, your staff can to use web tools that they would use with English-speaking customers. For example, if you often use screen-sharing to resolve a customer’s issue, teleconference interpreting allows the interpreter better context while assisting your staff and customers.

Play Video

Sign up for high-quality teleconferencing interpretation

Features

3 services for 1 price

You shouldn’t have to choose between saving money and delivering the best customer service possible. With CyraCom’s unified pricing, all spoken languages are available at the same price for phone, video, or teleconferencing.

Learn how much you can save
with CyraCom’s unified pricing

Use the interpretation method that best fits each situation.

Want to see your Mandarin interpreter? No problem – use video at the same price as audio-only interpretation.

Only pay for the minutes that the interpreter is on the line.

With our easy-to-use, automated system, you can bypass speaking to an operator and quickly connect to an interpreter.

No hidden fees, no start-up fees, no long-term contracts.

CyraCom offers transparent billing and the flexibility to use the service as much (or as little) as you need without worrying about incurring unnecessary fees.

Connect in seconds 24/7/365

Your staff doesn’t have time to waste – we make it easy to quickly connect with an interpreter.

How to call a phone interpreter

Play Video

How to use the interpreter app

Play Video

“With CyraCom, it’s quick and easy to access quality interpreter services—like having an interpreter at your fingertips.”

Customizable access options to fit your needs

At CyraCom, connecting with an interpreter can be as streamlined as you like at no additional cost, and with no equipment purchases required. Our automated interactive voice response (IVR) process and app connect your call directly to our interpreters, bypassing operators and other time-consuming steps. We can also help you create individual PINs per user, location, department, or whatever else you need to help you track usage across your organization.

Try out all the options for yourself:

Any phone

Landlines, cell phones, or anything else that can make a call

Click on the images below to see how you can customize and streamline your connection process:

CyraCom Interpreter App

Web Portal

Sign up to work with qualified interpreters

Qualified interpreters trained to understand your business

CyraCom’s employee interpreters complete a rigorous hiring and training process, which includes written and oral tests.

Click on the icons below to learn more about CyraCom’s comprehensive interpreter training program:

Screening

Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.

All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.

We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.

Testing

Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.

Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.

Training

Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.

CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems

Classroom training covers customer service best practices, common terminology and processes, and more. For example:

Additional topics covered in our training:

Insurance
  • Legal and medical terminology
  • Common costs, financial transactions, payments, and fees
  • Automotive, property, life, and home insurance terms
  • Processes and procedures for recorded statement calls
Utilities
  • Equipment installation and repairs
  • Explanation of billing, contract, and service cancellation terminology
  • General customer service and inquiries
  • Common utility terminology and concepts
Financial Services
  • Common banking terminology
  • Explanations of different accounts, loans, and credit
  • Examples of typical banking conversations
  • Monetary dispute processes and procedures

Monitoring

We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.

If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.

Coaching

CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:

  • Customer service best practices
  • Mystery shopper calls
  • Required verbatim disclosures

Public Safety and 9-1-1

Remote interpretation can improve efficiency and remove language barriers for emergency service providers and other public safety services, including:

Public Safety Answering Points (PSAPs)

Police and Sheriff’s Departments

Emergency Communication Centers

Ambulance and Paramedics

Fire and Rescue Agencies

Correction Centers

Inmate-Attorney Communication

Other Emergency Response Organizations

“Not only did the interpreter help me in dispatch, but she also stayed on the phone to assist the paramedics and patient. She was very patient, had good control of the call, and gathered all the information we were looking for.”

– California Governor’s Office of Emergency Services

CyraCom’s remote interpretation services help you:

Connect with an interpreter in seconds

Emergency calls from PSAPs are automatically authenticated and immediately enter CyraCom’s top priority queue to ensure they’re answered as fast as possible. Once connected, your interpreter will be ready to quickly gather the information you need.

Access trained, qualified interpreters

You need interpreters who are familiar with taking 9-1-1 calls and other emergency scenarios and won’t waste precious time. CyraCom’s qualified employee interpreters are trained to stay calm and adapt their tone and speed to mirror your staff’s sense of urgency.

Maximize your language services budget

Many language services providers start charging their clients when an operator picks up and directs your call. In contrast, CyraCom’s process doesn’t require an operator, and you’re only charged for the minutes your interpreter is on the line. Plus, CyraCom doesn’t charge sign-up or termination fees, making it easy to work with the language services provider that’s right for your team.

Support your call takers and first responders

CyraCom’s remote interpretation services help your team understand and assist callers who speak other languages, giving them the confidence and tools they need to successfully help LEP community members. Our trained interpreters regularly work with 9-1-1 call takers, police, firefighters, and others who assist the public during emergencies.

Protect your community during large-scale emergencies

Whether there’s a local or national crisis, CyraCom’s workforce optimization and high service availability help your team maintain consistent communication. With multiple large-scale contact centers across the US, we can reroute calls for optimal connection times. For example, if a hurricane impacts our center in Tampa, Florida, we deviate calls to other centers to deliver uninterrupted service.
Remote Interpretation Service - Connect (911)

Connect with an interpreter in seconds

Emergency calls from PSAPs are automatically authenticated and immediately enter CyraCom’s top priority queue to ensure they’re answered as fast as possible. Once connected, your interpreter will be ready to quickly gather the information you need.

Remote Interpretation Service - Interpreters (911)

Access trained, qualified interpreters

You need interpreters who are familiar with taking 9-1-1 calls and other emergency scenarios and won’t waste precious time. CyraCom’s qualified employee interpreters are trained to stay calm and adapt their tone and speed to mirror your staff’s sense of urgency.

Remote Interpretation Service - Maximize Budget (911)

Maximize your language services budget

Many language services providers start charging their clients when an operator picks up and directs your call. In contrast, CyraCom’s process doesn’t require an operator, and you’re only charged for the minutes your interpreter is on the line. Plus, CyraCom doesn’t charge sign-up or termination fees, making it easy to work with the language services provider that’s right for your team.

Remote Interpretation Service - Support (911)

Support your call takers and first responders

CyraCom’s remote interpretation services help your team understand and assist callers who speak other languages, giving them the confidence and tools they need to successfully help LEP community members. Our trained interpreters regularly work with 9-1-1 call takers, police, firefighters, and others who assist the public during emergencies.

Remote Interpretation Service - Protect (911)

Protect your community during large-scale emergencies

Whether there’s a local or national crisis, CyraCom’s workforce optimization and high service availability help your team maintain consistent communication. With multiple large-scale contact centers across the US, we can reroute calls for optimal connection times. For example, if a hurricane impacts our center in Tampa, Florida, we deviate calls to other centers to deliver uninterrupted service.

Get started with remote interpretation services

Phone Interpretation – 250+ languages

CyraCom’s phone interpretation services help thousands of clients:

Communicate effectively in hundreds of languages

CyraCom helps your team access qualified over-the-phone interpreters in seconds for hundreds of languages, helping your organization improve cultural competence and better protect your community.

Access qualified interpreters on-demand 24/7/365

We’re ready to take your call. With our employee interpreter model, we’re able to schedule our employee interpreters for high volume times, overnight, weekends, holidays, and whenever else you need to access our services.

Improve efficiency

CyraCom provides solutions that connect LEP callers to an interpreter before routing calls to your staff, saving time and preventing confusion. Plus, our 9-1-1 priority queue helps PSAPs connect with an interpreter quickly and avoid wasting time during an emergency.

We had a ‘difficult’ caller who was intoxicated and not paying attention. The interpreter re-worded questions in alternative ways multiple times without prompting, and never wavered during the entirety of the long call. This interpreter clearly had an idea of how to control a call, even in less-than-ideal conditions.”

– Dane County Public Safety Communications

Play Video

Sign up for high-quality phone interpretation

Video Interpretation – 35+ languages

Video adds an extra layer of human connection to remote interpretation. With video interpretation from CyraCom, your team can:

Extend your budget, no matter how you access spoken language interpreters

CyraCom offers our video interpretation service for spoken languages at the same price as our phone interpretation or teleconferencing service, CyraCom Connect. Police, firefighters, and ambulance staff can easily access interpreters using the mode that makes the most sense for the situation without worrying about cost.

Provide better support to those most vulnerable

Video interpretation allows your staff to connect with community members face-to-face, no matter where participants are located. Children, senior citizens, and people with mental/behavioral health challenges often find it easier to communicate with an interpreter they can see.

Access certified American Sign Language (ASL) interpreters for communicating with the Deaf and Hard of Hearing (DHOH)

CyraCom’s ASL interpreters are compliant with the ADA and Section 504 of the Rehabilitation Act and maintain certification through the Registry of Interpreters for the Deaf (RID) or the Board for Evaluation of Interpreters (BEI). Our trained ASL interpreters help detectives and first responders interview or assist DHOH community members.

Teleconferencing Connect – 35+ languages

In addition to on-demand video interpretation, we offer CyraCom Connect teleconference interpretation services to support remote meetings.

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Features

3 services for 1 price

Want to save on remote interpretation services? With CyraCom’s unified pricing, all spoken languages are available at the same price for phone, video, or teleconferencing.

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with CyraCom’s unified pricing

Use the interpretation method that best fits each situation.

Want to see your Mandarin interpreter? No problem – use video at the same price as audio-only interpretation.

Only pay for the minutes that the interpreter is on the line.

With our easy-to-use, automated system, you can bypass speaking to an operator and quickly connect to an interpreter.

No hidden fees, no start-up fees, no long-term contracts.

CyraCom offers transparent billing and the flexibility to use the service as much (or as little) as you need without worrying about incurring unnecessary fees – including sign-up or cancelation.

Connect in seconds 24/7/365

Your staff doesn’t have time to waste – we make it easy to quickly connect with an interpreter.

How to call a phone interpreter

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How to use the interpreter app

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Did you know PSAPs can connect even faster?

CyraCom’s helpful implementation specialists can set up PSAP call centers to skip authentication steps such as entering an account number and PIN to quickly connect with an interpreter during an emergency.

“It was a very long call, and the victim had a lot to say. The interpreter took notes, had great attention to detail, and clarified to make sure everyone understood correctly. Her ability to manage the call and explain technical processes was great. The call was kind of complicated, but she communicated steadily and was very thorough.”

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Customizable access options to fit your needs

At CyraCom, connecting with an interpreter can be as streamlined as you like at no additional cost, and with no equipment purchases required. Our automated interactive voice response (IVR) process and app connect your call directly to our interpreters, bypassing operators and other time-consuming steps. We can also help you create individual PINs per user, location, department, or whatever else you need to help you track usage across your organization.

Try out all the options for yourself:

Streamlined connecting for PSAPs and other emergency calls

Did you know CyraCom can create custom language menus for incoming calls?

Adding an automated greeting in other languages to your telephone line helps LEP people communicate their need for interpretation when they call your organization. We can add up to nine languages that are most common in your community. For example, we often see requests for custom language menus to include Vietnamese in California, Swahili in New York, and Haitian Creole in Florida.

CyraCom Interpreter App

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Qualified interpreters trained to understand emergency calls

High-quality interpretation makes a significant impact on a call-taker’s ability to get the information they need public safety outcomes. So how do you know your language services provider delivers on quality?

CyraCom’s employee interpreters complete a rigorous hiring and training process, which includes written and oral tests.

Click on the icons below to learn more about CyraCom’s comprehensive interpreter training program:

Screening

Recruiting professionals interview applicants to review qualifications and explain CyraCom’s rigorous training process.

All CyraCom interpreters are at least 18 years of age or older and have a GED, high school diploma, or higher education.

We also complete an OIG / GSA exclusion check and E-Verify background check for each qualified candidate.

Testing

Candidates must complete our Language Skills Checkup to determine how well they speak in their working languages and their natural ability to interpret from one language to another.

Because of these high standards, only about 1 out of 10 applicants are selected to participate in CyraCom’s Interpreter Training Program.

Training

Our interpreter training course is 80 hours and covers national standards of professional interpreting competencies, best practices, and ethics.

CyraCom’s operations, including employee interpreter training, conform to the International Organization for Standardization’s (ISO) 13611:2014 community interpreting guidelines and are accredited under the ISO 9001:2015 standard for Quality Management Systems

Classroom training covers 9-1-1 best practices, common terminology and processes, and more. 

For example:

  • Medical emergencies and ambulatory situations
  • Identifying dead bodies and completing missing persons reports
  • Accidents (vehicular or otherwise)
  • Obtaining an unknown address
  • Stolen property (burglary, reporting stolen goods)
  • Non-English callers with impaired mental states (intoxication, mental illness, etc.)
  • Speaking with children
  • Domestic violence and other violent crimes
  • And more

Monitoring

We regularly monitor calls to check for interpreting and language proficiency, as well as the interpreter’s use of essential protocols and best practices.

If an interpreter fails to meet quality expectations, CyraCom begins corrective steps including coaching and retraining.

Coaching

CyraCom supports our interpreters throughout their employment by providing ongoing coaching and professional development training. For example, we regularly cover medical topics such as:

  • Emergency healthcare calls – following the client’s lead
  • Anatomy and medical terminology
  • Understanding mental health disorders

Contact us to get started today