Single sign-on (SSO) authentication is a simple solution that can make a big impact on your organization’s successful adoption of language services. Let’s review how SSO can be used with your CyraCom services and the benefits it can add to simplifying and streamlining employee access.
What is SSO? How does it work?
Single sign-on (SSO) authentication allows your staff to securely log in to CyraCom’s service portals using their existing organization credentials (the username and password they use for signing in elsewhere) instead of needing to remember their CyraCom account number and PIN each time they want to begin an interpretation session.
SSO works on multiple CyraCom platforms:
- CyraCom Interpreter App: available for iOS and Android
- Video Interpretation portal: video.cyracom.com
- CyraCom Connect portal: connect.cyracom.com
- Account Management portal: account.cyracom.com/services
Benefits of SSO for healthcare organizations
Superior patient experience
Your staff can quickly connect with an interpreter without needing to remember account numbers or PINs, helping their patients communicate with them faster.
Section 1557 compliance
Make sure your organization utilizes qualified interpreters for each patient interaction, a critical aspect of compliance with Section 1557 of the ACA.
Reduce readmission rates and boost health equity
SSO makes it easier to access interpreters quickly. Quality interpretation helps eliminate language barriers, improve patient understanding, and limit avoidable readmissions from LEP patients.
Benefits of SSO for businesses
Increase employee productivity
SSO increases employee productivity by reducing the time they spend signing on and dealing with passwords to access CyraCom interpreters.
Improved user experience
SSO makes it easy to access CyraCom’s interpreters from any device using their existing login credentials rather than needing to remember additional account numbers and PINs.
How to add SSO to your CyraCom account
If you’re currently a CyraCom client: Reach out to your dedicated Account Manager to request information about integration requirements.
New to CyraCom: Let us help you access our high-quality services by contacting our team.
