You do not need to purchase any equipment to use our services. You are free to use any equipment you already have.
Speed & Connection Process – Connect almost immediately
Choose from multiple speed-dial call flows to remove time-consuming steps, such as entering account numbers, PINs, or language codes.
CyraCom makes it easy for your staff to comply with Joint Commission Standards by removing barriers to access.
Our system bypasses operators, which many of our competitors rely on to take down the information and then manually route you to an interpreter queue, adding minutes to what should be an easy connection.
At CyraCom, the process is simple. You choose a language through our automated IVR process, and then we connect your call directly to our phone interpreter queue.
Trained, Professional Employee Interpreters
Our interpreters are qualified, as Section 1557 of the Affordable Care Act requires.
Our employee interpreters complete extensive, standardized interpreter training before taking calls. They’re consistently monitored for quality and receive continuing education throughout their employment with CyraCom.
Verified Data Security
Our operations are HIPAA and PCI Compliant. We also meet several international standards for quality processes and hold the following ISO accreditations:
- ISO 27001:2013 – Information Security Management System
- ISO 9001:2015 – Quality Management System
- ISO 13485:2016 – Quality Management System for Medical Device Translation
- ISO 17100:2015 – Translation Services
- We also follow the ISO 13611:2014 Guidelines for Community Interpreting
Multiple Access and Equipment Options
Access Via Any Internet Browser
Interpreter App available on Android or iOS
Easy to use on a variety of devices including tablets
CyraCom’s dual handset telephones
Use any normal telephone to call
CyraCom’s FlexElite video cart