Phone Interpretation

Phone interpretation is a three-way call between your staff member, a person who does not speak English well, and a CyraCom professional interpreter.

Why Choose CyraCom’s Over-the-Phone Interpretation Service

Hundreds of Languages and 24/7 Availability

CyraCom makes it easy and cost-effective to reach a qualified interpreter around the clock for hundreds of languages.

Telephonic interpretation services are available 24/7/365, and all spoken languages are available at the same price.

Speed & Connection Process – Connect almost immediately

Choose from multiple speed-dial call flows to remove time-consuming steps, such as entering account numbers, PINs, or language codes.

CyraCom makes it easy for your staff to comply with Joint Commission Standards by removing barriers to access.

Our system bypasses operators, which many of our competitors rely on to take down the information and then manually route you to an interpreter queue, adding minutes to what should be an easy connection.

At CyraCom, the process is simple. You choose a language through our automated IVR process, and then we connect your call directly to our phone interpreter queue.

Trained, Professional Employee Interpreters

Our interpreters are qualified, as Section 1557 of the Affordable Care Act requires.

Our employee interpreters complete extensive, standardized interpreter training before taking calls. They’re consistently monitored for quality and receive continuing education throughout their employment with CyraCom.

CyraCom Employee Interpreters receiving continuing education

Verified Data Security

Our operations are HIPAA and PCI Compliant. We also meet several international standards for quality processes and hold the following ISO accreditations:

  • ISO 27001:2013 –  Information Security Management System
  • ISO 9001:2015 – Quality Management System
  • ISO 13485:2016 – Quality Management System for Medical Device Translation
  • ISO 17100:2015 – Translation Services
  • We also follow the ISO 13611:2014 Guidelines for Community Interpreting
White ISO 9001:2015 Quality Logo is the International Organization for Standardization

Multiple Access and Equipment Options

CyraCom Video and Audio Interpretation Device Lineup

Access Via Any Internet Browser


Interpreter App available on Android or iOS


Easy to use on a variety of devices including tablets


CyraCom’s dual handset telephones


Use any normal telephone to call


CyraCom’s FlexElite video cart

No Hidden Fees

  • No equipment purchase requirements

    You do not need to purchase any equipment to use our services. You are free to use any equipment you already have.

  • Unlimited Access to Reports and Invoices

    Our reporting software is available to you free of charge. Create and pull reports when and as you need them.

  • Unlimited Support

    • We do not charge you for your dedicated account manager or for calling client services.
    • If you have a large system that needs help with implementation, we send our staff of experienced implementation specialists to you for support. If you are a smaller system, we help onboard you remotely, free of charge.
  • No Licenses or Device Limits for our App

    Our Interpreter App is free to download with your account and does not have license or device limitations.

CyraCom’s phone interpretation service is convenient, fast, and cost-effective

Phone interpretation is the solution for contact centers, businesses, and other organizations primarily operating over the phone.

If you need to call to schedule appointments or if a customer or patient calls in, you can add an interpreter to the line easily.

asian male calling to schedule appointment for phone interpretation

You don’t have to hire staff interpreters for dozens of languages or hope that local interpreter agencies have those rarer languages available. With CyraCom, you’ll be connected to qualified interpreters for hundreds of languages who can take your calls immediately.

CyraCom qualified interpreters for dozens of languages

If you hire an onsite interpreter, you must pay a minimum of two hours, plus travel time. This can become quite costly if you need an interpreter for only a few minutes. With phone interpretation, you only pay for the minutes that the interpreter is on the line.

Onsite interpreter services

It can take hours for an onsite interpreter to arrive. It can even take a while for a staff interpreter to finish another session and then come to your aid. When it comes down to seconds, such as for 9-1-1 calls or critical health situations, phone interpreters are the best option.

CyraCom onsite interpreters for time sensitive emergencies