Language Services for 9-1-1 and Local Government Agencies

Why choose Voiance for your organization

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Full Suite of Language Services Developed for PSAPs and Agencies

Why Choose the Leading Provider of Language Services to 9-1-1

CyraCom helping assess skills of healthcare staff interpreters and insurance dual-role bilingual employees

Trained and Qualified Employee Interpreters

All our employee interpreters are first vetted, screened, and tested for bilingualism. The candidates that pass initial screening then complete the instructor-led training program that the Company developed in-house.

During our extensive training program, an instructor teaches our interpreter candidates interpretation best practices, protocols, and vocabulary reviews for a variety of industries, including 9-1-1, legal, medical, insurance, and utilities. Before graduating to the call floor, employee interpreters must pass written and oral tests.

Priority Connections and Interpreter Training for 9-1-1 Calls

Voiance has a priority queue for 9-1-1 calls so that your calls are answered in seconds.

In addition to extensive initial interpreter training, our employee interpreters receive ongoing training and skills development specifically for 9-1-1 calls, and we use real, client-provided recorded calls as teaching examples. We also cover how to:

  • Obtain address information from limited-English proficient callers, when asked by the call taker
  • Follow a dispatcher’s lead in the tone, intensity, and urgency of a call
  • Interpret pre-arrival instructions, including CPR
  • Mitigate cross-cultural communication barriers
Topics Emphasized in 9-1-1 Interpreter Training
Medical emergencies and ambulatory situationsAn unknown address that needs to be obtainedSpeaking with children
Identifying dead bodies and completing missing persons reportsNon-English callers with impaired mental states (intoxication, mental illness, etc.)Domestic violence and other violent crimes
Accidents (vehicular or otherwise)Stolen property (burglary, reporting stolen goods)

PCI-Compliant Interpreter Contact Centers

Our contact centers follow and are third-party audited for data security, PCI compliance, and HIPAA compliance. Some of our security measures include:

  • No cell phones allowed
  • No written notes
  • Security badges required
  • Supervisors watch over interpreters

GSA, DHS, & Federal Contracting Work

CyraCom International holds a GSA Public Service Schedule 738 II Functional Category 1 (FC1) contract. This Schedule facilitates access to commercial vendors of language services who can supply Translation Services, Interpretation Services, Sign Language, and Training Services.

CyraCom International also holds contract BPA HSFE70-16-A-1972. Under this contract, CyraCom can provide language interpretation and translation services to the Department of Homeland Security (DHS) and associated agencies. We work with numerous state and local government agencies. CyraCom holds a national agreement with Value Point, accessible by states and territories across the US.

Making an RFx for your agency? Request our RFx Development Guide. You can also submit your task order.

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